Privacy Policy

1. Introduction

PadVox ("we," "our," or "us") is operated by Carlos Garcia. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the PadVox mobile application (iOS) and web platform at app.padvox.com (collectively, the "Service").

By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Service.

2. Information We Collect

2.1 Information You Provide

• Account information: name, email address, and profile photo when you sign up via email or Apple Sign In.
• Project data: band/artist profiles, event details, setlists, stage plots, riders, checklists, contracts, tour information, and financial records you create within the Service.
• Media: photos, audio files, and documents you upload to the Service.
• Payment information: when you subscribe to a paid plan, payment is processed by Stripe. We do not store your credit card details — Stripe handles all payment data securely under their own privacy policy.

2.2 Information Collected Automatically

• Firebase Analytics: we use Google Firebase Analytics to collect anonymized usage data such as app opens, feature usage, and crash reports. This helps us improve the Service.
• Device information: device type, operating system version, and app version for compatibility and debugging purposes.
• Push notification tokens: if you enable notifications, we store your device token to deliver event reminders and updates.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service.
• Manage your account and process subscriptions.
• Send event reminders, checklist notifications, and tour day sheets.
• Enable collaboration between band/project members.
• Generate tickets, passes, and documents (riders, contracts, stage plots).
• Analyze usage patterns to improve features and fix bugs.
• Respond to support requests.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

• Service providers: Firebase (hosting, database, authentication, analytics), Stripe (payment processing), and cloud infrastructure providers that help us operate the Service.
• Your project members: when you join or create a project (band), other members can see shared project data such as events, setlists, and stage plots.
• Event attendees: if you publish public events with ticketing, limited event details (name, date, venue) are publicly visible.
• Legal requirements: we may disclose information if required by law, legal process, or to protect the rights and safety of PadVox and its users.

4. Data Storage and Security

Your data is stored securely using Google Firebase (Cloud Firestore and Cloud Storage), hosted in the United States. We implement industry-standard security measures including encryption in transit (TLS) and at rest, role-based access control, and Firestore security rules to protect your data.

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. If you delete your account, we will delete your personal data within 30 days, except where retention is required by law or for legitimate business purposes (e.g., financial records for tax compliance).

Project data shared with other members (events, setlists, etc.) may persist in those projects even after your account is deleted, as it is shared collaborative content.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal data.
• Export your data in a portable format.
• Withdraw consent for data processing.
• Object to or restrict certain processing activities.
• Lodge a complaint with a data protection authority.

To exercise these rights, contact us at privacy@padvox.com.

8. Children's Privacy

The Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected data from a child under 13, we will take steps to delete it promptly.

9. Third-Party Services

The Service integrates with the following third-party services:

• Google Firebase — authentication, database, storage, analytics, and push notifications. Firebase Privacy Policy
• Stripe — payment processing for subscriptions and ticket sales. Stripe Privacy Policy
• Apple Sign In — optional authentication method. Apple Privacy Policy

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at: